Refund Policy

Return and Refund Policy

At Grandfire, we are committed to ensuring customer satisfaction. As we sell our BBQs and products through a network of authorized dealers, all return and refund requests must be initiated at the point of purchase.

Return Process:

  1. Contact the Dealer: If you are not completely satisfied with your purchase, please contact the dealer where you bought your Grandfire BBQ or accessory. They will assist you with the return process, ensuring the product is returned in its original condition.

  2. Dealer Processing: After the return has been initiated, the dealer will coordinate with us directly at Hauland PTY Ltd. to manage the refund or replacement of your product.

  3. Manufacturer Warranty: For any manufacturing defects covered under warranty, please review the specific warranty terms provided with your product. For assistance, you can also reach us directly at 📞 +61 3 9999 7431 or ✉️ info@grandfirebbqs.com.au.

Conditions for Return:

  • All returns must be in the original packaging and unused condition unless the item is faulty.
  • Proof of purchase is required for all returns and warranty claims.
  • The refund will be issued via the original method of payment once the item has been processed by our team.

Please note: All refund and return requests must be made within the dealer’s specified timeframe.